1-800-RFPARTS (1-800-737-2787) 1-760-744-0700 (USA) ORDERS: rfp@rfparts.com 435 S PACIFIC ST SAN MARCOS, CA 92078

Privacy & Security

RF Parts Privacy Notice

We value our relationship with you, our customer, and we value your privacy. This Privacy Notice explains how and why we collect, use, protect and share your information. This includes Personal Information and Non-Personal Information (defined below), through the RF Parts website where this Privacy Notice is posted.

Each time that you access or use a RF Parts Web Site, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Notice and the RF Parts Terms and Conditions. If you do not agree with this Privacy Notice or our Terms and Conditions, you must stop using this Site.

Information We Collect

The information we collect may include Personal Information and Non-Personal Information. “Personal Information” is information that can identify you as an individual, such as your name, home address, contact information, and financial payment information. “Non-Personal Information” is information that does not reveal your individual identity, such aggregate statistics or general demographic information like gender.

We collect information about you from a variety of sources:

  • Information we collect directly includes your name, email address, billing and/or shipping address, hone number, payment account information, and your preferences and interests. We will also collect any information that you otherwise provide to us, such as any comments or questions that you submit to us through our Site.
  • Information we collect from third parties may include contact information (if, for example, another RF Parts customer ships a product directly to you) or demographic and lifestyle information. If you interact with us on social networking platforms, we may also use that information from those social networking platforms, such as your Facebook user name and other publicly available Facebook information.
  • Information we automatically collect when you use our Site varies depending on the settings of your web browser or device, but it may include the content you view on our Site; the date and time you access our Site; how long you use our Site; the type of web browser you are using (for example, Firefox or Chrome); the type of device you are using (for example, whether you are using a mobile device); and your Internet Protocol address (which is a unique string of numbers to identify devices connected to a network). See the section below titled Cookies and Tracking for more information.

We may combine information from all of the sources. If you do not provide information to us, we may not be able to provide our products or services to you.

Use of Information

Customer service.

We use your information for customer service purposes, including to provide products and services to you; to take, verify, process, and deliver your orders and returns; to process payments; to verify your tax or tax-exempt status; to provide you with a personalized shopping experience; for warranty, technical support, or other similar purposes; and to establish and update your customer account.

Communication.

We use your information to communicate with you, including to respond to requests for assistance and to update you about the status of your orders. We may communicate with you in a variety of ways, including postal mail, email, and/or telephone.

Marketing.

We use your information for marketing purposes, including to provide you with special offers, promotions, news, and newsletters; to contact you about products we think may interest you; to target advertisements to you; to administer contests, promotions, and other offers; and for other marketing, advertising, and promotional purposes. Our marketing communications with you may include communications via postal mail, email, and/or telephone.

Administration.

We use your information for administrative purposes, including to manage our inventory; to help us better understand how our customers access and use our Site; to implement and maintain security, anti-piracy, fraud prevention, and other services designed to protect you and us; to enforce this Privacy Notice, our Terms and Conditions, and other policies.

Research and development.

We use your information for research and development purposes, including to improve our Site, products, services, and customer experience; to understand our customer demographics; and for other research and analytical purposes.

Legal compliance.

We use your information to comply with applicable legal or regulatory obligations, including to comply with export laws, respond to a subpoena or court order; to cooperate with law enforcement or other governmental investigations; and as part of legal proceedings.

Protection of us and others.

We use your information where we believe it is necessary to protect us and others.

Sharing of Information

We share your information with the following entities:

Service Providers.

We may share your information with our contractors, vendors, service providers, agents, or others who perform functions on our behalf. For example, we may share your information with service providers who host our Site, coordinate mailings, or analyze aggregate information about our customers.

RF Parts Users.

We may share your information with other users. For example, if you post a review on our Site, the contents of your post may be available to all Site visitors.

We may also share your information in the following ways:

In Response to Legal Process.

We may share your information when we believe it is appropriate to comply with the law or a regulatory requirement; to comply with governmental, administrative, or judicial process or other similar requirement or order, such as a subpoena or court order; to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena); or as evidence in litigation in which we are involved. We also reserve the right to report to appropriate law enforcement or governmental agencies any activities that we believe are in violation of applicable laws, rules, or regulations without providing notice.

To Protect Us and Others.

We may share your information where we believe it is necessary to prevent or investigate a possible crime, such as fraud or identity theft; to enforce a contract; to protect the legal rights, Site, or safety of you, RF Parts, and their respective employees, clients, partners, agents, other users, or the public in general; to enforce our Terms and Conditions or this Privacy Notice; and to monitor and remediate security issues.

Aggregate and De-Identified Information. We may disclose aggregate or de-identified information about our customers for marketing, advertising, research, or other purposes.

Cookies.

We or our service providers may use cookies to track visitor activity on our Site. A cookie is a text file that a website transfers to your device for record-keeping purposes. We or our service providers may use cookies to track user activities on our Site, such as the web pages you view and time you spend on our Site. The help section on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies may not be able to browse certain areas of the Site.

Clear GIFs, Pixel Tags and Other Technologies.

Clear GIFs are tiny graphics with a unique identifier, similar in functionality to cookies, which are embedded invisibly on web pages. We or our service providers may use clear GIFs (also known as web beacons, web bugs, pixel tags, or action tags, among other names), in connection with our Site to perform functions like tracking the activities of visitors to our Site, helping us manage content, and compiling statistics about usage of our Site. We or our service providers may also use clear GIFs in emails to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

Third-Party Analytics.

We use service providers, such as Google Analytics, to evaluate the use of our Site and our Services. We or our service providers use automated devices and applications to evaluate use of our Site and Services. We or our service providers use these tools to help us improve our Site, Services, performance, and user experiences. These entities may use cookies and other tracking technologies, such as web beacons or Flash locally shared objects, to perform their services.

Do Not Track.

Our Site does not respond to Do Not Track signals, but we do not track your activities once you leave our Site.

Third-Party Links

Our Site may contain links to external websites and applications. Any access to and use of such external websites and applications is not governed by this Privacy Notice. Instead, your use of the external websites or applications is governed by the privacy policies of those third-party websites or applications. We are not responsible for the information practices of such third-party websites and we encourage you to read their privacy policies.

International Transfers of Information

Our Site is intended to be used by customers located in the United States. If you are located anywhere outside of the United States, please be aware that information we collect about you, including Personal Information, will be transferred to, processed and stored in the United States. The data protection and privacy laws in the United States differ from those of the country in which you are located. U.S. governmental agencies, courts, or law enforcement may be able to access or obtain your Personal Information (for example, in response to a court order).

By using the RF Parts Site, you consent to the transfer, processing, and storage of your information, including Personal Information, in the United States.

Children

Our Site is for general audiences and is not targeted to children under thirteen (13) years of age. We do not knowingly collect any Personal Information from children younger than the age of thirteen (13), and we will delete any Personal Information collected that we later know to be from a customer under the age of thirteen (13). If you believe a child under the age of thirteen (13) has disclosed Personal Information to us, please contact us at customerservice@rfparts.com and specify the customer and information you believe to be from the child under thirteen (13).

Security

We have taken steps to help protect the information we collect about you from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no data security measures can guarantee 100% security. Please note that we cannot guarantee the security of any information we have collected about you, and your use of our Site indicates that you understand and accept this risk.

You should take steps to protect your account by, among other things, choosing a strong password that nobody else knows or can easily guess and keeping your log-in and password information private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

Your California Privacy Rights

Under California’s “Shine the Light” law, RF Parts customers who are California residents can request information about the types of Personal Information (if any) shared by RF Parts with third parties (if any) for “Direct Marketing Purposes” within the preceding calendar year, as well as the names and addresses of those third parties. “Direct Marketing Purposes” means the use of certain types of Personal Information to solicit or induce a purchase, rental, lease, or exchange of products, goods, property, or services directly to you.

If you are a California resident, you may email your request to customerservice@rfparts.com. Please (i) put “California Privacy Information Request” in the subject line and in the body of your message and (ii) state that you are a California resident and provide your California address. You may make one (1) request per calendar year.

Changes to this Privacy Notice

This Privacy Notice will be updated from time to time. Changes to this Privacy Notice will go into effect when posted and will only apply to Personal Information collected on and after the “Last Updated” data of the revised Privacy Notice. If revisions to this Privacy Notice materially affect how we use Personal information that we collected from you prior to the date of the revised Privacy Notice, we will obtain your consent for any new uses or sharing of your Personal Information. We will post any updated Privacy Notice to our Site. Contact Us

By Email:
customerservice@rfparts.com

By Phone:
1-800-RFPARTS (1-800-737-2787)

By Mail:
RF Parts Company
435 S PACIFIC ST
SAN MARCOS, CA 92078