Hours of Operation:

7:30 am - 4:00 pm PST  Monday-Friday

Closed Saturday and Sunday

• Shipping & Delivery
• Privacy & Security
• Returns, Warranties & Replacements
• Ordering

Pricing for vintage parts and equipment:  Pricing is subject to change without notice.

Shipping & Delivery:

Federal Express (FedEx) * United Parcel Service (UPS) * United States Postal Service (USPS) * A Reliable Trucking Service * Ocean/Air Freight

Priority Mail:  Orders that are placed before 1:00 pm will usually ship the same day

Shipping Methods & Charges: (in the 48 contiguous states)

NOTE:  UPS and FedEx do not deliver parcels to P.O. Boxes. If you have a P.O. Box, we recommend shipping by USPS Priority Mail.

RF PARTS COMPANY DOES NOT SHIP FREIGHT COLLECT

Dimensional Weight:
("DW") charges may apply to any package and/or shipping method.  UPS and FEDEX measure every box for size to weight ratio.  Light weight items that go in larger boxes will get billed at the dimensional weight of shipping box.  The dimensional factor for all box sizes are divided by 139 for Domestic and International shipments.  (Example:  10 x 10 x 10 ÷ 139 = 7.19 pounds).  Check with Sales Representative if this will apply to your order.

Delivery Area Surcharge or Extended Area Surcharge:
A Delivery Area Surcharge or Extended Area Surcharge applies to each package UPS and FEDEX delivers to certain zip codes. Go to www.ups.com  or www.fedex.com for a listing of all applicable zip codes. UPS and Fedex charge of $4.00 per package delivered to a commercial destination, and $4.45 per package delivered to a residential destination.

Hawaii, Puerto Rico, Alaska: Standard Rates apply, No C.O.D.

California and Georgia Sales Tax:
All taxable sales in California are subject to the statewide sales tax rate of 7.25%.. The total sales tax in San Diego County is 7.75%.  Our company, Diamond Antenna, US, is in Georgia, and therefore the residents must add Sales Tax

Rural Route Address Fee:
With the advent of 911 emergency systems, nearly all RFD addresses were converted to street numbers and names. If you don't give us your assigned "911" street address, UPS and Fedex will charge an additional $15.90 fee.

For International Shipments: Availability of ship methods is dependent on the destination country. Except as otherwise provided on the Site, (1) the shipping costs will be prepaid and added to your order, and (2) all import licenses, duties, tariffs, taxes and brokerage fees will be your responsibility. There is $35.00 Wire Transfer fee. 

For Shipments going to Brazil:  Effective Jan 1, 2020, all shipments to Brazil must include the recipient's Tax Identification (ID) number on customs declarations and shipping labels.  Please provide this information; any shipments missing the recipient's Tax ID will be subject to return, or even disposal, by Brazilian Customs.  There are several different Tax IDs that can be used when shipping to Brazil, including:
  ·    CPF - Individual Tax ID, similar to U.S.A.’s Social Security number
  ·    CNPJ - Business Tax ID
  ·    Passport Number

Privacy & Security:

This privacy notice discloses the privacy practices for rfparts.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. How your personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies of your information.

Cancellation and refund information:

Credit or debit card:  Your credit or debit card will not be charged prior to shipment or cancellation of order. Your card issuer may have placed an authorization hold that may temporarily reduce the available balance in your account. Any hold placed on your account will be removed according to your card issuer's policy. Please contact your financial institution for more information.  RF Parts Company does not take any funds from your account until the items are shipped.  It will show on your statement, but we do not receive any funds until items are shipped.  If you cancel order when using credit or debit card, you will have to contact your bank.

Out of Stock: If the parts or equipment that you have ordered, is out of stock at time order is placed, you shall receive an email or a phone call regarding the status of your order.

Information Collection, Use, and Sharing: We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not provide in any way, this information to any single entity or direct-mail marketing companies.

Access and Control of personal Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data is in your Customer Profile.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.


Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data); that information is encrypted, and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel RF Parts is not abiding by this privacy policy, contact us immediately via telephone at 800-RFPARTS (800) 737-2787 or email at customerservice@rfparts.com

Returns, Warranties & Replacements

Products are not sold for evaluation. Under some circumstances (at the discretion of RF Parts Company) and with its prior approval, we will accept an item for return.* Please be advised of “limited warranty” allowed to such items. (If you are not sure, ask a Sales Associate for details.) Should you suspect product received was damaged; please see the information below under “Damaged Items”.

*Under most circumstances returned items are subject to a 20% restocking fee. Books and Manuals are non-refundable. Tools & Test Equipment are NOT RETURNABLE.  Shipping is not refundable. (Contact Customer Service if you have any questions about returning items)

RF PARTS COMPANY may or may not reimburse for freight charges when items are shipped for warranty returns, cancelled /voided orders, etc.

All goods that are returned, shall be subject for review with customer. Pre-arranged terms shall be agreed upon, with a Customer Service Manager.

RF Parts Company has pre-checked and inspected the product prior to shipping. All care has been taken to assure quality control and satisfaction of product to meet specs. You may not “test run” product or do evaluation on NEW merchandise. Once product is installed it is considered USED and will not be considered for return or exchange.

1. Call our Customer Service Department at (760)744-0700, Ext 301 Ask for Bonnie for a Return Authorization Number. Hours are 7:30 a.m. - 3:30 p.m. PST.  Items returned without Return Authorization on outside of box will get rejected when they arrive.  Box must have RMA number on outside of box when returning.
2. Original Purchase Receipt must be included with parts. No exceptions! (No original purchase receipt = No Refund.)
3. Items should be returned by prepaid United Parcel Service. Pack carefully to assure safe delivery. Write Return Authorization Number on the outside of the box. Insure if necessary. Refund is not possible if items are received damaged.

Warranty:
Since the vendor, RF Parts Company does not control the use of its products, there are no express warranties which extend beyond the description on the face hereof. SELLER DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR ANY PARTICULAR PURPOSE. Since Seller cannot control the manner of use of its products after their sale, Seller will not be responsible for any consequential or indirect damages. Concerning products for which Seller is acting as only a distributor of products manufactured by other companies, Seller expressly limits its liabilities to any guarantees extended by the manufacturer, which guarantees Seller will pass through to the customer. Further, Seller will, at its option, either replace the goods sold or refund the purchase price. No warranties will apply if the goods are in any way altered or modified after delivery by Seller. See additional information regarding warranty of semiconductors and vacuum tubes.

Shipping Damage:
If you receive a shipment and discover damage to it, NOTIFY THE CARRIER IMMEDIATELY and make a claim. DO NOT return merchandise to us until notified to do so by the carrier. Retain all packaging materials including Styrofoam peanuts, inner and outer cartons, labeling, etc. for inspection by the carrier. Without this, your claim may be denied. With shipments properly packaged (as all our shipments are), the ultimate responsibility for delivery in good condition rests with the carrier.

Limited Warranty on Transistors & Modules:
There is no exchange or warranty on transistors and modules which, in our opinion, have been damaged, installed, or used. Therefore, be sure the parts are proper for your equipment. Modules and transistors are fully tested under load and SWR by the factory to meet their specifications. The factory will not guarantee parts once installed.

Limited Warranty on Receiving & Special Purpose Tubes:

Receiving and Special Purpose Tubes carry a 30-day limited warranty on material and workmanship. However, TV SWEEP TYPE receiving tubes are not designed, rated, guaranteed or warranted by the manufacturer or RF Parts Company, for use in linear amplifiers. Please be sure the tubes you received are correct for your equipment. We do not warranty or guarantee suitability or reliability of any sweep tube used as an RF amplifier. 6146B and 6146W carry a one year limited transmitter tube warranty, and 6JB6 and 6JS6C carry a 90 day limited warranty when used in transceivers.
RF Parts Company inspects all tubes before shipment to assure quality. Tubes returned for possible warranty are subject to our failure analysis to determine if claim can be covered by the factory's limited warranty. Tubes which, in our opinion, show evidence of excessive dissipation, low emissions, wear, or other damage indicating improper operation or excessive use, will likely not be accepted for warranty or exchange. Any tube not accepted for warranty or exchange will not be returned unless requested by customer who shall pay shipping charged to return same. The Limited Warranty period begins at receipt of tubes.

Limited Warranty on Transmitting Tubes:

Tube Service Report Form 

New, Chinese, "RF Parts Company" and "Taylor Tubes" brand (3-500ZG carry the manufacturer's Limited Warranty of one year, against defective material and workmanship. Vintage Eimac, Cetron and Amperex glass tubes are either New Old Stock or 'Pulls", and have individual warranties.  Please confirm the warranty with your Sales Associate.  The Limited Warranty period begins at receipt of tubes.  RFP and Taylor 3-500ZG have a One Year Warranty. The "RF Parts Company" and "Taylor Tubes" 811A & 572B have a The Taylor 833A/C and 4-400C have a 1 year prorated Limited Transmitter tube warranty.
    NO TUBE MANUFACTURER OFFERS A WARRANTY AGAINST WEAROUT OR FAILURE RESULTING FROM EXCESSIVE OPERATING TEMPERATURE AND/OR OTHER OPERATING CONDITIONS WHICH EXCEED MANUFACTURER'S SPECIFICATIONS.
    (#) and NOS denote new tubes with older date codes, guaranteed in new condition and carry a 1 year limited warranty against manufacturing defects unless otherwise indicated.
    (-P) denotes tubes removed from working equipment. Most tubes are from military transmitters and look and test as new (new tubes with little or no hours). We test all tubes and include a 90 day limited warranty against manufacturing defects.

Warranty Note:

All Foreign tube sales and warranty claims are subject to pre-approval for warranty coverage or exchange. Our Export customers may be subject to pay for transportation costs “TO” and “FROM” their location to have RF Parts Company do a repair, replace, or credit any items sent to us in the USA. RF Parts Company will advise you in advance – Please ask your Sales / Service advisor. Warranties on product sold and shipped within the USA are normally covered at no charge for freight and may be exempt from these terms and conditions.

Please Fill out our Tube Service Report Form
All tubes / product returned will be retested and inspected for proper usage. RF Parts Company does have the right to repair, replace or deny any returned product at our discretion. Any tube product returned, which we feel is in good working order may not necessarily be replaced, but rather will be RETESTED and CONFIRMED to be in good working order and returned to customer as is.

NOTE:  When “Matched Parts are sold) are usually always matched up (whenever possible) to the “original” product, in order to conform to our matching guidelines.

Ask your Sales Associate for more details. 
Manufacturer has final say on returned goods. Product must meet terms and conditions as stated in our catalog. 
Tube Service Report Form

Ordering

1. Browse by Category

Categories are on the left side of your screen.  Click the category of your part/equipment.  Scroll through the sub-categories.

Click on, "Search the entire store...",  for a Specific Product.  Also, be sure to use our "Sort By" and "Show (quantity) per page on the right side of your screen. RFPC has 15K parts listed and additional "Vintage" parts in 3 warehouses.  Please call 800-RFPARTS for moe information regarding parts/equipment that is not on our website.

2. Add products to your shopping cart

Check-out A Product in More Detail
As you're browsing through our site and you see a product that interests you, click on the picture or name of the product to see more details about that product. The resulting page provides you with a larger picture, alternate pictures and a product description. Just below the product price you will see your 'Add to Cart' options. If applicable, designate how many you would like to purchase in the 'Quantity' box and then click 'Add to Cart'.

3. Start the check-out process - it's easy!

Start Check-out 
When adding a product to your shopping cart, it will immediately bring you to your shopping cart, if you would like to continue shopping, you can click the RF Parts Company banner at the top or click the 'back' button. On the shopping cart page you can enter 'coupon codes' if they apply, or you can put in your zip code and get your shipping charges. This can also be done later in the checkout process. If you are finished or want to skip that, just click 'Proceed to Checkout'

Have you shopped with us before?
The next screen you will see will ask you if you've registered your information with us before. If you have, simply complete the small form on the right-hand side and click 'Log-in' so your information will filter in from your previous shipping and billing addresses to make check-out faster. If you haven't, or do not wish us to keep your information on file you can skip this step and there will be a 'checkout as guest' feature and we will not save your personal information.

Enter Billing and Shipping Information
Scroll down and enter your appropriate billing and shipping information. For new customers, enter a login and password so you can access the status of your order at a future date. Be sure to select a shipping option at the bottom-right. When you are finished entering this information, click 'Continue Check-Out' at the bottom-right.

4. Finalize your purchase; Capture your receipt . Enter Payment Information.

RF Parts Company Accepts the following payment types:

Credit Card: Visa and MasterCard for Domestic customers, exclusively

*INTERNATIONAL CUSTOMERS*  We are no longer accepting Credit Card payments if you are located outside of the United States.  Our preferred method of payment is by International Wire Transfer, Western Union or PayPal.  If you are having issues with your PayPal payment, please send your payment to our RFP PayPal account, at order@rfparts.biz.  Your order shall be processed immediately.  We appreciate your business!

For Shipments going to Brazil:  Effective Jan 1, 2020, all shipments to Brazil must include the recipient's Tax Identification (ID) number on customs declarations and shipping labels.  Please provide this information; any shipments missing the recipient's Tax ID will be subject to return, or even disposal, by Brazilian Customs.  There are several different Tax IDs that can be used when shipping to Brazil, including:
  ·    CPF - Individual Tax ID, similar to U.S.A.’s Social Security number
  ·    CNPJ - Business Tax ID
  ·    Passport Number

- PayPal. You will automatically be redirected to the PayPal website upon completion of order to submit your payment. Orders will not ship until we have verified payment has been sent. If after 30 days payment has not been sent your order will automatically be cancelled. PayPal will accept Visa, MasterCard, Discover, and American Express as payment option. 

- Purchase Order: This option is for NET Terms customers only, if you use this option without pre authorization your order will immediately be cancelled.

- Wire Transfer: Please Call or email our Sales Department for instructions on how to use this option.  An automatic $25.00 Wire Transfer fee will be added for all International Transactions.

- Money Order: Please print your Invoice and put the MO and Invoice in an envelope and mail to:  RF Parts Company * 435 S Pacific St. * San Marcos, CA  92078

On the final screen, enter your credit card details complete with number (no dashes or spaces), expiration and security code and then click 'Place Order' - CLICK THIS BUTTON ONLY ONCE.

After you successfully enter your credit card details, you will be presented with your purchase receipt. Be sure to print this screen for your records.

When Will My Credit Card Be Charged?

Upon placing an order on our site, our system will immediately Authorize' your credit card for the purchase amount. This authorization is how our shopping system 'knows' to approve your purchase and provide you with an invoice. While some credit card statements will show this as a charge right away, this authorization is not an actual charge. Once we verify product availability and your transaction is approved by our fraud department, we will prepare your order for shipping and charge your credit card at that time. No credit card will be charged before product is shipped. If, for some reason we cannot fulfill your order, your authorization amount will be voided and released from our system within 48 hours.